Shift Leader

Shift Leader

Arby’s Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Work in a Team Environment
2. Support a respectful team environment
3. Communicate shift priorities, goals and results with team members
4. Support the training of crew members as requested
5. Provide coaching and feedback to crew members
6. Maintain Operational Excellence
7. Create and maintain a guest first culture in the restaurant
8. Resolve guest issues
9. Ensure Brand standards, recipes, and systems are executed
10. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
11. Drive Profitability
12. Drive sales goals and results
13. Execute restaurant standards and marketing initiatives
14. Manage cash over/short during shift
15. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

1. Guest Focus
2. Understands and exceeds guest expectations, needs and requirements
3. Develops and maintains guest relationships
4. Displays a sense of urgency with guests
5. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
6. Resolves guest concerns by following Brand recommended guest recovery process
7. Passion for Results
8. Sets and maintains high standards for self and others, acts as a role model
9. Consistently meets or exceeds goals
10. Contributes to the overall team performance; understands how his/her role relates to others
11. Problem Solving and Decision Making
12. Identifies and resolves issues and problems
13. Uses information at hand to make decisions and solve problems; includes others when necessary
14. Interpersonal Relationships & Influence
15. Develops and maintains relationships with team
16. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

In a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, it will be more than a job - it will be a place that prioritizes your growth and development while having a ton of fun. We're proud of the food we serve, our innovation and our team. Our goal is to be the best in the business, and we can't do that without great people like you.

SOMETHING TO HANG YOUR HAT ON

Our Shift Managers are in the meat pit, operating our restaurants on a day to day basis. You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. If that weren't cool enough, you'll also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.

WE HAVE THE MEATS - YOU HAVE THE TALENT

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• You know the business. You have at least six months of experience as a manager within restaurant or retail.
• You inspire smiles. You're familiar with and have impressive examples of providing exceptional customer service and will uphold Company Core Values.
• You're humble and ready to learn about what makes Arby's different. You're not afraid to jump in and help your team and lead them to the next level. Their success is your success.

THE ROAD TO SUCCESS IS PAVED WITH MEATS

What else is in it for you? As a Shift Manager, you'll be eligible for a comprehensive benefits program including paid time off*, 401k plan with company match*, commuter benefits*, identity theft protection* and medical, dental, vision and life insurance*. You will have the resources you need to develop your career and leadership skills. We're passionate about you. You'll also be a part of the Inspire Brands family- Arby's, Buffalo Wild Wings, Sonic and Rusty Taco.

• For eligible team members.

Employer: PN Upstate Inc